RETURN POLICY
Our website address is: https://helmanncigars.com
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.
1. RETURNS
All returns must be postmarked two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
2. RETURN PROCESS
To return an item, please email customer service at admin@helmanncigars.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Helmann Co.
Attn: Returns
RMA #
11379-B West Palmetto Park Road
Boca Raton, FL 33432
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
3. REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
4. EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A 25% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
- Damaged Items are not accepted.
5. QUESTIONS
If you have any questions concerning our return policy, please contact us at:
1-424-750-2728
admin@helmanncigars.com